Ace265 Privacy Policy — Our Commitment to Protecting Your Data

1What information we collect

Certain information is collected when you register and use ace265's services. This is to provide you with the best possible gaming experience and to meet legal obligations. ace265 only collects what is necessary — nothing more.

Types of data collected by ace265:

• Personal Information: Full name, date of birth, national ID number, and address.
• Contact Information: Email address and mobile number.
• Financial information: Payment method details (Mobile Banking, Nagad, Rocket number).
• Technical information: IP address, browser type, device information, session logs.
• Gaming information: Betting history, transaction records, and game logs.
• Verification Documents: Copies of identity documents submitted during the KYC process.

Information you voluntarily share on ace265 (such as support chat conversations) may also be stored for the purpose of improving our services.

2How we use your information

Ace265 uses your data for specific, legitimate purposes only. We never use your information for unnecessary or unauthorized activities. The key purposes for which ace265 uses your data are clearly outlined below:

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and other financial transactions.
• To complete the KYC and age verification process.
• To personalize your gaming experience and offer relevant bonuses.
• To provide customer support and resolve disputes.
• To prevent fraud and take anti-money laundering measures.
• To submit legally required reports to regulatory authorities.
• To improve ace265's services and technology.
• To keep you informed about promotional offers and updates (with your consent).

3How Your Data Is Kept Secure

Ace265 employs industry-leading security measures to protect your data. Our security infrastructure is regularly audited by independent third parties to ensure the highest level of protection.

• SSL/TLS Encryption: All data transfers on the ace265 website and app are secured with 256-bit encryption.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Firewall Protection: ace265's servers are protected by advanced firewalls that block unauthorized access.
• Two-factor authentication: ace265 accounts support two-factor authentication (2FA) for added security.
• Restricted Access: ace265 staff can only access specific data required for their job responsibilities.
• Regular backups: ace265 maintains regular backups of your data, stored securely at all times.

Please note that no method of transmission over the internet is 100% secure. While ace265 takes every possible measure, a complete guarantee against security breaches cannot be made. We encourage you to keep your password and login details safe at all times.

4Data sharing & disclosure policy

Ace265 never sells or rents your personal data to third parties. In certain limited circumstances, ace265 may share restricted data — always with your interests protected:

• Payment providers: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Legal Authorities: Data may be disclosed in response to a court order or a valid request from a regulatory authority.
• KYC Service Provider: Documents may be shared with licensed service providers for identity verification purposes.
• Fraud prevention: Limited data may be shared with other licensed platforms to help prevent suspicious activity.
• Business Transfer: In the event of an ownership change at ace265, data may be transferred to the new management.

5Cookie policy

Ace265 uses cookies on its website. Cookies are small text files stored in your browser that help improve ace265's services. ace265 uses the following types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure platform security. Without these, ace265 cannot function properly.
• Performance cookies: Used to analyze how visitors navigate the ace265 website in order to improve our services.
• Functionality cookies: Used to remember your preferences such as language and game settings.
• Marketing Cookies: Used to measure ace265's promotions. You can turn this off at any time.

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling certain essential cookies may cause some features on ace265 to stop working.

6Your Rights & Controls

You are in control of your personal data on ace265. ace265 grants you the following rights:

• Right to access your data: You can find out what data ace265 holds about you at any time.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: You can request that the use of your data be restricted to specific purposes.
• Data portability: You can request a copy of your data at any time.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, contact the ace265 support team. ace265 typically responds to such requests within 30 days. Note that certain data may still be retained due to legal obligations.

7Protection of Children's Privacy

Ace265 strictly protects the privacy of minors (under 18). ace265 does not knowingly collect data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If ace265 becomes aware that data has been collected from a minor, it is deleted immediately.
• The associated account will be permanently closed.
• If you have concerns, parents or guardians can contact us at [email protected].

Ace265 follows a zero-compromise policy on child protection. Online gaming is strictly for adults — ace265 takes this responsibility seriously.

8Third-party links & services

Ace265's platform may use third-party services such as payment gateways and analytics tools. These services have their own privacy policies.

• Ace265 works only with trusted, licensed third-party partners.
• Before sharing data with third parties, ace265 verifies that they meet the required security standards.
• Ace265 is not directly liable for data breaches caused by third parties, but will notify you immediately if one occurs.
• Ace265 only shares gaming outcome data with game software providers — never personal information.

We recommend reading the privacy policy of any third-party service connected to ace265 before using it.

9Data retention period

Ace265 retains your data only for as long as necessary — never longer than needed. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years, as required by regulatory guidelines.
• Support Contact: Up to 2 years after the issue has been resolved.
• Cookies & session data: Upon session end or within a maximum of 30 days.
• Gaming logs: Up to 3 years for dispute resolution.

Once the designated retention period ends, ace265 securely deletes or anonymizes your data so that you can no longer be identified.

10Privacy policy updates

Ace265 may update this Privacy Policy from time to time. You will be notified in advance of any significant changes.

• Before any significant changes, ace265 will send a notice via email or on the platform.
• The date of the most recent update will be noted at the top of the policy.
• Continued use of ace265 after any changes will be considered acceptance of the updated policy.
• All previous versions of the policy will be kept in the ace265 archive.

If you have any questions or concerns about this privacy policy, please reach out to the ace265 support team. ace265 is committed to respecting your privacy and maintaining full transparency.